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CX Strategy & Operations Analyst

DiDi

Mexico, ciudad de méxico, Mexico Full-time July 12, 2026

Found Description

DiDi in Mexico City is seeking a CX Operations Sr. Analyst to enhance Customer Experience strategy and operational excellence. This role involves leading cross-functional projects while analyzing operational data and customer insights to improve customer journeys.

The successful candidate will have 4+ years in related fields, strong analytical skills, and be proficient in data visualization tools such as Excel and Tableau. Join DiDi to contribute to our innovative service delivery.

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