CX Strategy & Governance Leader

Permodalan Nasional Berhad is seeking an Associate Manager, CX Strategy & Governance in Kuala Lumpur. The successful candidate will lead the development of an enterprise-wide Customer Experience (CX) strategy and implement policies ensuring high-quality customer interactions.

Applicants should possess analytical problem-solving skills, a Bachelor’s Degree in a relevant field, and at least 3 years of experience in CX or UX. This role involves partnering with senior stakeholders to achieve customer-centred transformation.