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# CX Strategy AssociateHey there! At Factorial, we are looking for a sharp, data-driven CX Strategy Associate to help take our global Customer Experience operations to the next level. Partnering directly with our CX Strategy Lead and working hand-in-hand with our VP of Customer Experience, your work will directly shape how we support, retain, and grow our customers.Ready to take on the challenge? Let’s dive in.## About The Role As our CX Strategy Associate, you will be the engine behind our CX leadership’s decision-making process. This isn’t a passive support role—you will actively transform raw data into strategic execution, optimize operational efficiency, and align high-level business goals with daily realities.Your mission is to ensure our CX teams have the precise insights, forecasting, and OKR management needed to maximize customer retention, expansion, and satisfaction (CSAT & NPS).### Key Responsibilities:* Strategic Insights & Reporting: Drive weekly (WBR) and quarterly (QBR) ...