CX Specialist - Lahore (Technical Support)

Overview

D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.

Position

We are actively seeking a talented and experienced CX Specialist for our growing CX department.

Role Overview

As a CX Specialist, you will play a crucial role in welcoming new clients, facilitating seamless setup, and fostering strong client relationships. You will act as a liaison between our company and clients, ensuring that our technical solutions meet their needs and objectives.

Responsibilities

• You are the first line of contact for all technical queries.
• You will provide professional and understandable answers and solutions.
• You will analyze and troubleshoot technical issues related to usability, API calls,...