CX Specialist: Elevate B2B SaaS Support & Delight Partners

Fresha is seeking an exceptional B2B Software Support Specialist to join our global SaaS business. You will support partners and their clients across email, voice, phone, live chat, social media, WhatsApp and SMS in a fast-paced, autonomous role.

Responsibilities include resolving tickets via HubSpot, identifying root causes, flagging recurring issues to the TL and product teams, and taking a consultative approach to maximise software value and partner revenue.