Found Description
Key Responsibilities
Service Discovery & Analysis
- Conduct workshops and working sessions with key stakeholders to gather insights and understand current service delivery models.
- Analyze existing services to identify gaps, inefficiencies, and improvement opportunities.
- Map current state (As‑Is) customer journeys across all relevant services.
Service Design & Experience Definition
- Design future state (To‑Be) customer journeys focused on improving user experience and operational efficiency.
- Identify and address pain points, delays, redundancies, and service gaps.
- Ensure consistency and standardization of services across all channels (web, mobile, backend).
Alignment Across Business, UX, and Technology
- Collaborate closely with Business Analysts and UX/UI teams to align business requirements with user experience design.
- Ensure feasibility and alig...