CX Quality Assurance Lead - (Hybrid)

CX Quality Assurance Lead - (Hybrid)

We’re seeking an experienced CX Quality Assurance Lead to join our CX team in Barcelona (Hybrid).

Why eDreams ODIGEO

• We’re the world’s leading travel subscription platform
• We pioneered Prime, the first and world’s leading travel subscription programme since launching in 2017.
• Millions of Prime members every year across multiple markets.
• 5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo
• This entire Prime experience is powered by a proprietary, industry‑leading AI platform that delivers a smarter, hyper‑personalised service and comprehensive travel experience globally to its members.
• Diversity is our strength that’s why our eDOers are coming from different nationalities from all continents – 99% permanent contracts

Responsibilities

• Develop and implement quality assurance strategies that significantl...