Found Description
**About the Role**
At Uber, delivering world-class customer support is at the heart of our product experience.
To achieve this, we need visionary leaders who can navigate dynamic operations, drive transformation, and work closely with our Tech teams to create innovative solutions in a rapidly changing environment.
As the Sr.
Program Manager, Customer Experience, you will play a critical role in shaping and executing our customer support strategy.
You will lead and manage high-impact, cross-functional initiatives, guiding global and regional teams through the entire project lifecycle.
Your expertise will drive both exceptional customer experiences and scalable, cost-efficient support operations across the region.
In this role, you will have the opportunity to:
- Own the end-to-end execution of customer experience strategies, driving improvements that align with business goals and enhance user satisfaction.
- Lead transformation within customer supp...