Found Description
Job Description
As our CX Program Lead you will be responsible for the rapid mobilisation and execution of NEXTDC’s customer experience programs. Here you’ll be accountable for translating CX strategy into visible, measurable improvements across key customer journeys that reflect high impact outcomes, with a focus on customer retention, expansion and operational excellence. Your mandate will be to deliver early impact within 90 days, establish a scalable operating rhythm, and deliver the enterprise CX plan.
Key responsibilities include:
Mobilise ONECX Program
Define Customer Experience Priorities
Design and Launch CX Pilots
Establish CX Operating Rhythm
Build Initial Measurement Framework
Activ...