Cx Process Improvement Manager, Eu Quality

Overview
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The EU ATS Quality team is seeking a Process Improvement Specialist who leads outbound quality performance for an assigned EU country or region. The role combines performance management with driving central programs. Location options: Madrid or Barcelona. Availability to travel 20-30% of the time.
Key responsibilities
Own country / regional quality performance through the WBR / MBR / QBR cadence;
identify root causes ofdefects across upstream, in-site, and downstream contributors;
own corrective actions.
Drive site engagement — visit affected sites, conduct Gemba walks, and partner with shift leadership to embed quality standards on the ground.
Lead high-impact EU-wide programs that target recurring structural defect patterns, end-to-end from problem definition through launch and measurement.
Partner with Tec...