Cx Process Improvement Manager, Eu Quality

CX Process Improvement Manager, EU Quality
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Job ID: | Amazon EU SARL (Spain Branch) - The EU ATS Quality team is looking for a Process Improvement Specialist who leads outbound quality performance for an assigned EU country or region (scope may evolve based on business needs). The role will have a combination of performance management and driving central programs : 1/ Performance management — owning Quality performance KPIs for a region and influencing senior leaders and operations to reduce customer-facing defects against annual goals and 2/ Program leadership — driving high‑impact programs that solve recurring, structural defect patterns in Amazon network. Locations available are Madrid and Barcelona. Availability to travel 20-30% of the time.

Key job responsibilities

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• Own country / region...