CX Performance Coach & Team Lead

Sutherland in Pampanga, Angeles is seeking a Team Leader/Team Manager with at least 2 years of experience in BPO, particularly with banking and financial backgrounds. The role involves managing team performance on customer experience metrics and addressing team attendance and attrition through relationship building. Strong analytical and communication skills are essential.

The ideal candidate will work proactively with team members and participate in employee engagement activities, ensuring high morale and performance standards.