CX & Partnerships Lead – Data‑Driven Ops

DiDi is seeking a CX Relationship Coordinator in Bogotá responsible for managing BPO partnerships and driving operational excellence. You will ensure effective communication and promote DiDi's culture across all interactions while tracking Customer Experience KPIs.

This role requires a Bachelor’s degree, fluency in English, and relevant experience in customer experience operations while emphasizing data-driven decision-making and continuous improvement.