Found Description
We're looking for someone who knows how to build a great customer experience through the tools behind it, including AI, automation, content and channel management.
PaySauce makes payroll simple for small businesses across New Zealand, Australia and the Pacific. Our customers run cafes, build houses, milk cows and run retail stores. They're not payroll experts; they're experts in their own business. We're investing in AI and automation to give our customers more ways to get help, not fewer. This role exists to build that out across the board: sharpening the channels our human support team works in, and growing our AI and self‑service capability alongside them. It's about a stronger, more personalised experience on every channel, built and maintained by a team who knows customer operations well.
About the role
This is a hands‑on customer operations role focused on building and running the AI, automation and digital tooling behind our support.
You’l...