Found Description
Job Description
About the Role
As a Customer Support Manager (or CX Operations Manager as we say at Domain), and sitting within an experienced CX Operations team, you will own the strategy, processes and systems that are designed to deliver a seamless customer support experience across our Core Products including our residential and commercial real estate portals, Pricefinder, Homepass and Leadscope. Whilst managing an incredible delivery team via a small handful of direct reports, you’ll also help to identify opportunities for our Sales teams to grow additional revenue.
What You’ll Do:
Strategise improvements and a longer term vision regarding service and customer experience, in conjunction with Product and Solution teams.
Design, implement and optimise team structures to ensure resources are deployed in the most efficient and effective manner.
Propose and own impro...