CX Operations Analyst

As a CX Operations Analyst, you will support Customer Experience and Customer Service initiatives by analyzing customer feedback, operational performance, and market trends. You will work closely with cross-functional teams to identify customer pain points, generate insights, and contribute to process improvement initiatives that enhance both customer experience and operational efficiency.

This role is ideal for someone with a strong analytical mindset who enjoys working with data, solving problems, and learning how customer experience impacts business performance.

• Support the preparation of Voice of Customer (VoC) and customer experience reports to identify opportunities for improvement.

• Collect, organize, and analyze customer feedback from surveys, reviews, support interactions, and other customer data sources.

• Monitor customer experience and operational performance metrics to...