Found Description
Role Overview
The CX Manager is a Philippines-based, forward-deployed role responsible for managing high-demand, strategic client accounts. This role ensures that large-volume clients are supported effectively.
Acting as an embedded partner, the CX Manager works alongside the CX Engineer, absorbs operational load, streamlines workflows, and proactively manages client needs and enables the organization to scale while maintaining high service quality.
Key Responsibilities
- Serve as the go-to CX owner for strategic, high-volume accounts of the company
- Directly works with the senior CX team members by absorbing repetitive and high-frequency requests
- Embed into client workflows to anticipate needs and reduce reactive support volume
- Coordinate with CX team members to optimize involvement as a back-up workforce
- Translate client requirements into clear internal actions across departments - Operations, Growth and R&D ...