CX Concierge: Remote & On-site Call Center Pro

MCI in Cape Town is seeking Customer Service Representatives to support inbound and outbound calls, help desk, and back‑office tasks for diverse clients. You will resolve inquiries, troubleshoot basic tech issues, and maintain accurate records.

This role offers comprehensive training, clear progression, and a fast-paced environment within a supportive team. You will follow client processes, protect data, and strive for first‑contact resolutions.