CX Case Management Lead: Drive Workflow Automation

Globe Telecom is seeking a Case Management Lead who will oversee and enhance customer-impacting workflows to ensure efficient service delivery. This role requires collaboration with internal teams and stakeholders to drive automation improvements and enhance the customer experience. The ideal candidate will possess strong project management skills and a proven track record in CRM development.

Key responsibilities include aligning with operations to resolve customer challenges, leading project plans, and ensuring accountability for program capabilities. If you are passionate about driving improvements and making a difference, apply today!