Found Description
Customer Experience Internship (Immediate intake)
Location: Selangor
What You’ll Do
- Support Contact Centre reporting, analytics, and data governance initiatives to improve performance visibility, reporting efficiency, and enable data-driven decision-making
- Collect, clean, transform, and analyze operational data, while performing data quality validation and supporting process documentation
- Develop and enhance Power BI dashboards to provide a consolidated view of key performance metrics (e.g., call volume, service level, response time, resolution rates) and drive actionable insights for leadership
- Automate recurring reporting processes to improve efficiency, reduce manual effort, and accelerate turnaround time for daily and weekly reports
- Perform data quality checks, document reporting logic, and support UAT activities to ensure accuracy and consistency of reporting outputs
- Analyze contact centre da...