Found Description
Drive digital transformation as an Associate Principal, CX Application Strategist with TELUS Digital. Use your expertise in AI and UX to enhance our global contact center operations.
This hybrid role, based in Vancouver, BC, or remote anywhere in Canada, demands forward-thinking and agility. Your extensive experience in digital/product strategy will bridge the gap between business objectives and cutting-edge AI capabilities. Collaborate with cross-functional teams to ensure successful deployments and innovations in customer experience.
Key Responsibilities:
• Act as a strategic bridge between business goals and AI capabilities
• Design AI-driven CX strategies and advise on pilot programs
• Build functional business cases for modern AI tools
• Identify and prioritize tech/AI enhancements for customer experience
• Provide input into the CX Product roadmap
Requirements:
• 5-10 years in management consulting or digital strategy
• Proficient in contact center e...
This hybrid role, based in Vancouver, BC, or remote anywhere in Canada, demands forward-thinking and agility. Your extensive experience in digital/product strategy will bridge the gap between business objectives and cutting-edge AI capabilities. Collaborate with cross-functional teams to ensure successful deployments and innovations in customer experience.
Key Responsibilities:
• Act as a strategic bridge between business goals and AI capabilities
• Design AI-driven CX strategies and advise on pilot programs
• Build functional business cases for modern AI tools
• Identify and prioritize tech/AI enhancements for customer experience
• Provide input into the CX Product roadmap
Requirements:
• 5-10 years in management consulting or digital strategy
• Proficient in contact center e...
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