Found Description
Location: 18620 Harmon Ave., Carson, CA 90746
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Responsibilities
- Lead and oversee the customs brokerage department including the team of entry writers, ensuring that operational goals and KPIs are met.
- Manage the entire import clearance workflow: from customs entries and ISF filings to broker relationships, audits, billing, and client communications.
- Ensure compliance with all applicable U.S. customs regulations, partner government agencies, trade policies, and company SOPs.
- Review and improve department processes: work distribution, quality control, performance measurement and continuous improvement.
- Train, coach, and evaluate team members, manage staffing, workflow capacity, and performance metrics.
- Act as escalation point for complex or high-risk shipments, broker disputes, compliance issues, and audit findings.
- Partner with Sales, Op...