Customer Value Architect — Onboarding & Renewal

Nextail, based in the Philippines, is seeking a Customer Value Manager to oversee the entire customer lifecycle for retail clients. This role involves onboarding, adoption management, and preparing for renewals, ensuring customers fully engage with the platform and achieve measurable success.

The ideal candidate will have 2–4 years in Customer Success or Account Management within a B2B SaaS context, and strong project management skills are essential. The position promotes a remote-first, collaborative culture with opportunities to work with leading fashion brands.