Customer Technical Support Manager

We serve a diverse array of local and international brands both online and in-store, spanning various sectors. We have developed services that focus on revenue optimisation, performance enhancement, fraud prevention, and seamless payment orchestration. Furthermore, our solutions are designed with accessibility in mind, offering features that cater to the visually impaired, ensuring everyone can engage in the modern commerce landscape.

The Technical Customer Support Manager is responsible for leading and developing a multi-level customer support function within a fast-paced, technology-driven environment. The role ensures effective handling of customer incidents, supports reliable system performance, and contributes to a consistent and high-quality service experience across the customer lifecycle. Combining operational leadership with strong technical understanding, the position requires the ability to engage in technical troubleshooting when needed, interpret integration behav...