Customer Support with Turkish (Sallent)

FEDCEL GROUP, S.L. is an international BPO services provider based in Barcelona, Spain. We deliver top-tier support to our general partners, and we are now expanding our team with Turkish-speaking specialists.

Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.

Role Overview

As a Customer Support Agent, you will assist iGaming players through live chat, email, and phone — ensuring a fast, friendly, and professional service experience.

Key Responsibilities

• Deliver excellent support to Turkish‑speaking clients.
• Respond to inquiries via phone, email, and chat in a timely manner.
• Identify, troubleshoot, and resolve issues or elevate when necessary.
• Record all interactions accurately in the company's CRM system.
• Maintain a professional, empathetic, and solution‑oriented attitude.

Requiremen...