Found Description
**We build.We create impact.
**As a Customer Support Technician on the After-Sales Support team, you will make a positive impact by being responsible for:- Remotely connecting with customers to identify root causes and resolving issues.
- Diagnose failures in the software operating system and in the database.
- Identify hardware or infrastructure problems.
- Identify, solve, or escalate setting problems during a troubleshooting.
- Identify, solve, or escalate software or system problems during a troubleshooting.
- Maintenance and troubleshooting.
- Report bugs.
- Set up and install VPN connections.
**Qualifications**:**Qualifications we're looking for.
**- ** Experience**:- 1-2 years' experience in a Tier II customer facing technical support position.
- ** Skills**:- Knowledge in TCP / IP networks.
- Knowledge of technologies such as operating systems SQL, Unix, Linux, Windows, Cloud azure - familiar not expert.
- Any programming e...