Customer Support Technician

We build. We create impact. 

As a Customer Support Technician on the After-Sales Support team, you will make a positive impact by being responsible for:

• Remotely connecting with customers to identify root causes and resolving issues
• Diagnose failures in the software operating system and in the database
• Identify hardware or infrastructure problems
• Identify, solve, or escalate setting problems during a troubleshooting
• Identify, solve, or escalate software or system problems during a troubleshooting
• Interact directly with clients via telephone and email
• Maintenance and troubleshooting
• Report bugs
• Set up and install VPN connections

Qualifications we’re looking for.  

• Experience: 
  • 1 - 2 years’ experience in a Tier II customer facing technical support p...