Customer Support Team Leader Role

Step into the Customer Support Team Leader role at Binary Stream, where your expertise will drive high-quality support solutions for customers globally. Work closely with a dynamic team dedicated to the success of Binary Stream products.
In this leadership position, you'll manage support operations while facilitating cross-functional collaboration with development teams to prioritize customer satisfaction. Your responsibilities include mentoring team members, improving support processes, and delivering timely resolutions to ensure a seamless customer experience.
Key Responsibilities:
• Lead and manage a global customer support team
• Handle day-to-day support operations and documentation
• Coordinate team schedules to meet service levels
• Facilitate communication of customer issues to development
• Assist in providing direct support to priority clients
Requirements:
• Minimum 5 years delivering ERP software support
• 1+ year of management experience
• ...