Found Description
About The Role
As a Support Team Lead at Otter, you will empower and inspire a team of support agents to deliver exceptional customer experiences. You’ll play a key role in shaping how the team operates by leading people development, optimizing schedules and queues, and fostering a high‑performance, customer‑obsessed culture. You will work closely with other Team Leads and the US&C People Ops Manager to ensure a high quality of service in support.
The right person for this role will be a natural leader who gets satisfaction from applying a logical approach to management.
What You’ll Do
- Leading and managing your team of support specialists for the region.
- Keep a pulse on support specialist performance within your team, providing feedback where necessary and ensuring high performance through support tools and metrics.
- Motivate and coach support specialists to hit productivity and project goals.
- Manage and triage all su...