Found Description
Role
We are looking for a Customer Support Team Lead to join our team.
Responsibilities- Supervise and guide the customer support team.
- Set clear team goals and monitor team performance. Conduct regular team meetings to update members on best practices and continuing expectations.
- Handle escalated customer issues and provide resolution.
- Ensure high levels of customer satisfaction through excellent service.
- Analyze customer service metrics and feedback to identify areas for improvement.
- Develop and implement customer service procedures, policies, and standards.
- Train new team members and provide ongoing coaching.
- Identify training needs and organize development programs.
- Prepare and present regular reports on team performance and customer feedback.
- Analyze data to provide actionable insights to senior management.
- Proficient ...