Customer Support Team Lead - 24/7 Global Coaching & Ops

Zenni’s award-winning Customer Service team is seeking a Customer Support Team Lead to represent our customer‑obsessed culture. You will lead, coach, and inspire a team of Service Advocates across voice, chat, email, SMS, and social media, ensuring consistent, high‑quality white‑glove service for our global customers.

You will drive daily productivity, mentor staff, manage multi‑channel workload, and partner with Technology, Product, and Site teams to improve processes.