Customer Support Supervisor - Digital Operations

Join Teleperformance in Waterloo as a Customer Support Supervisor for Digital Operations. This full-time position emphasizes team leadership and client satisfaction while overseeing agent performance.
As the Digital Business Support Supervisor, you will manage a team dedicated to achieving high service standards and productivity. Your responsibilities will include coaching agents, ensuring adherence to procedures, and facilitating open communication among team members. With your background in customer service management, you'll play a crucial role in the team's success.
Key Responsibilities:
• Oversee a team of customer support agents
• Lead training sessions for continuous improvement
• Ensure quality service to internal and external customers
• Coach agents on complex customer interactions
• Monitor system performance and resolve issues
Requirements:
• High School Diploma required, Bachelor's preferred
• At least 6 months of supervisory experience
• E...