Customer Support Specialist - UAE National

The Customer Support Specialist is responsible for providing exceptional support to customers, addressing inquiries, resolving issues, and ensuring overall performance.

Responsibilities

• Support the establishment and maintenance of quality assurance processes to monitor and improve the quality of customer interactions.
• Assist customers in resolving issues and problems, escalating complex cases to higher-level support as needed.
• Track key performance indicators (KPIs) to measure customer satisfaction.
• Assist with the development and implementation of policies and procedures that ensure efficient Customer Services operations.
• Accurately record and document customers issues, feedback, and resolutions for reference and analysis.
• Collect customers feedback and insights to understand pain points and areas for improvement, ensuring a customer-centric approach.
• Assist with defining processes for new custom...