Customer Support Specialist – Traferox Technologies

Drive customer success as a Customer Support Specialist for Traferox Technologies in Mississauga, Ontario. Address inquiries, resolve issues, and enhance customer loyalty through effective service.
In this full-time, permanent role, you will assist in the manufacturing sector, directly reporting to the Operations Manager. Candidates with an undergraduate degree in health sciences and a minimum of two years' experience in customer service, especially in a SaaS environment, will excel. Strong multitasking abilities and excellent communication skills are essential.
Key Responsibilities:
• Respond to diverse customer inquiries through phone and email
• Troubleshoot and resolve product issues efficiently
• Maintain collaboration with technical teams for complex problems
• Document customer interactions and feedback accurately
• Process orders using the ERP system accurately
Requirements:
• Undergraduate degree in health sciences or similar
• At least two years ...