Customer Support Specialist - Spanish Language

Job description
Our Customer Service department is looking for a passionate and experienced individual to join us as a Customer Support Executive – Spanish Language. Your main goal for this role will be to provide excellent customer satisfaction to the customers. As a Customer Support Executive, you will be responsible for contacting customers and responding to their complaints though emails, social media and calls in a professional manner. In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

Responsibilities
• Understanding the products and services provided by the company.
• Supporting the customer through an email ticketing system, social media and phone calls.
• Resolving customer complaints and queries. Providing detailed information to customers.
• Maintaining records of each phone call for future reference.
• Providing the new employees with training sessions for enhancing their s...