Customer Support Specialist (Santiago)

We are seeking a motivated Customer Support Specialist to join our team.

In this role, you will support customers using our Telecom software solutions, ensuring a seamless user experience and providing timely, high-quality assistance and support.

Location: Santiago, Chile

Application Requirements

• CV in English is mandatory; CV in Spanish will not be considered.

Responsibilities

• Serve as the first point of contact for customer inquiries via email, phone, or chat.
• Provide professional, efficient, and empathetic support for technical and product-related questions.
• Troubleshoot issues and guide customers through problem‑solving steps; document and raise complex cases to the technical team when necessary.
• Maintain accurate records of customer interactions and solutions provided.
• Collaborate with internal teams.

Requirements

• University degree in a relev...