Customer Support Specialist - Retail & Logistics (AU Retail, Onsite)

Customer Support Specialist (Retail & Logistics) - Fulltime, Onsite

Schedule: Monday-Friday (7am to 4pm PHT)

Skills Required

• At least 1 year of experience in order management, deliveries, returns, and refunds
• Strong customer service experience (calls, email, case handling)
• Excellent written and verbal communication skills
• Problem-solving and complaint resolution skills
• Ability to multitask and manage time-sensitive requests
• Experience working with multiple stakeholders (stores, warehouse, delivery teams)

Nice to Have

• Background in retail, e-commerce, or logistics support
• Experience using ticketing systems (Zendesk, Freshdesk, etc.)
• Knowledge of order management, deliveries, returns, and refunds
• Familiarity with SOPs and process improvements
• Understanding of customer protection/consumer policies

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