Customer Support Specialist - Rent Now Pay later -RNPL-

Job description

About Keyper: At Keyper, we empower property managers with advanced technology to efficiently manage and enhance their property portfolios. Our comprehensive services facilitate everything from real-time performance monitoring to seamless digital transactions, all designed to optimize property management. Learn more at Keyper.

Job Title: Assistant Relationship Manager - RNPL

Key Responsibilities:

• Respond to customer inquiries on the support channel.
• Assist, educate and onboard customers seamlessly onto the RNPL platform.
• Follow the given process of onboarding tenants onto CRM and liaising with the admin team to ensure necessary documentation is in place.
• Address and resolve tenant and landlord inquiries and concerns in a timely and professional manner.
• Coordinate with the verification and credit assessment teams to ensure timely processing.
• Assist in t...