Customer Support Specialist

Customer Support & Follow-Up Specialist

Availability required:

• Option 1 (Monday – Friday):
• 9:00 AM – 5:00 PM EST
• Flexibility may be required based on workload and business demands

Job description:

The Customer Support & Follow-Up Specialist will support a high-performing sales representative by managing lead follow-ups, maintaining CRM accuracy, improving response times, and ensuring consistent customer communication.

This role is focused on maximizing pipeline efficiency, preventing missed opportunities, and enhancing the overall customer experience. The Customer Support & Follow-Up Specialist will act as an operational extension of the sales team, allowing sales agents to focus on closing deals.

This is not a closing or negotiation role. Instead, the position is responsible for follow-ups, coordination, organization, ...