Found Description
Customer Support Specialist | Makati, The Philippines
Your work schedule will be Monday to Friday and either: 3pm-12am or 8pm-5am. (PH time) (Hybrid, 2 days in-office)
About the role
The Customer Support team at GetGround is responsible for delivering world‑class service to our customers, no matter how big or small their concerns are. Each team member has the power to solve problems, share feedback with the wider team, and make changes to our processes to ensure that we’re delivering great support.
What you will do
- Build trust in our brand by delivering excellent customer support—primarily over email, but also by phone.
- Show empathy and care in ensuring customer cases are resolved positively.
- Manage and prioritise a wide range of customer requests while meeting ambitious SLAs.
- Collaborate with our onboarding, legal, accounting, compliance, sales, and product teams.
- Support ad‑hoc p...