Customer Support Specialist

Customer Support Agent Location: Mexico City (On-site ) Job Type: Full-time About the Role Are you a natural problem-solver with a passion for helping others? We are looking for an experienced and energetic Customer Support Agent to join our growing team in Mexico City, In this role, you will be the frontline voice of our brand, ensuring our players have a seamless, exciting, and top-tier experience. Whether you come from an iGaming background, a high-volume call center, tech support, or Tier 1 sales, if you know how to deliver exceptional customer service, we want you on our team! What You Will Do Provide outstanding, multi-channel customer support (Live Chat, Email, and Phone) to our user base. Troubleshoot and resolve user issues related to account management, billing, promotions, and basic technical glitches. Guide new and existing customers through our platform, ensuring they understand our products and services. Identify, document, and escalate complex issues to the appropriate i...