Found Description
Customer Support Specialist | Makati, The Philippines
Your work schedule will be Monday to Friday and either: 3pm-12am or 8pm-5am. (PH time)
(Hybrid, 2 days in-office )
- 85+ GetGrounders (ex Google, Meta, Deliveroo, Startups)
- £3Bn+ of assets being added onto our platform annually
- 30,000+ users across 70 countries, with ~10% market share
- Global hubs (UK, Dubai, Hong Kong, Singapore, Philippines)
About the role
The Customer Support team at GetGround is responsible for delivering world‑class service to our customers. Each team member has the power to solve problems, share feedback with the wider team, and make changes to our processes to ensure that we’re delivering great support.
What you will do
- Build trust in our brand by delivering excellent customer support—primarily over email, but also by phone.
- Show empathy and care in ensuring customer cas...