Customer Support Specialist (Level 2) (Xico)

At Certu Systems, we're focused on creating solutions that make a real difference for our customers. We value collaboration, transparency, and a customer-first mindset. Join us to be part of a team that's committed to continuous growth and making an impact.

About the Role

As a Customer Support Specialist (Tier2), you'll be the first point of contact for technical support requests. You will triage, assess, and route issues to the right team, ensuring swift and accurate resolution. You’ll keep customers informed, explaining next steps and ensuring they feel confident in the process. This role requires a commitment to delivering clear communication, quick decision‑making, and an ability to prioritize efficiently.

What You’ll Bring

• Quick comprehension of issues and the ability to prioritize and escalate appropriately.
• Attention to detail—ensuring no issue is overlooked, even in a fast‑paced environment.
• Clear and empathet...