Customer Support Specialist Jr (Xico) (Ecatepec de Morelos)

Odoo is the world’s leading open-source ERP SaaS, and Functional Support is key to our success. This role is ideal for individuals eager to learn about software and support clients across small to medium-sized businesses.

Responsibilities

• Become an expert on all features and functions within Odoo’s software applications.
• Provide expertise to clients seeking to use Odoo applications effectively.
• Create solutions and effectively communicate (written, verbal) with customers through our ticketing system, live chat, and phone calls.
• Maximize customer satisfaction through timely and accurate resolution of customer inquiries and issues.
• Gather feedback so our product team can prioritize new features requested by users.
• Boost customer satisfaction and productivity.
• Use ticketing system as the primary method of contact with customers (phone calls are not the main channel).

Qualifications

M...