Found Description
About Us: GDL Connect is a US-based company with operations in Guadalajara, Mexico, providing top-tier nearshoring staffing solutions to lower operational costs without compromising company culture.
The company focuses on cross-cultural excellence to empower businesses to focus on expansion and growth.
About the role :The Customer Support's responsibility is to accurately determine borrower mortgage intent, follow defined workflows, document outcomes, and route records correctly within a structured system.
Success in this role is measured by accuracy, discipline, and adherence to defined standards .
What You'll Do ::Conduct outbound and inbound contact with consumers regarding mortgage related inquiri esPerform structured intent discovery to determine purchase, refinance/HELOC, or non-lending inte ntFollow approved scripts and contact standards without deviati onAccurately document all contact attempts, conversations, and outcomes in the C RMRoute records to the corr...