Customer Support Specialist I (40+ Years) (Monterrey)

Additional Responsibilities Regarding Customer and Carrier RelationshipsAppointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics SpecialistCommunicate any service issues to customer and teamIdentify and update status on which Carrier missed pick-up or delivery; provide sufficient comments for communication to customerMonitor and troubleshoot any problems to ensure on time serviceProactively notify Shipper and/or Receiver of Load Status and reschedule pick-up/delivery appointments when necessaryUpdate load status in system, e.G., loaded, pick-up, delivery, empty, etc.Update TMS with notes with any issues that may occurUtilize TMS to actively manage on-time performance and automation objectivesBasic QualificationsExperience not requiredBasic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time)Advanced Spanish and English written, oral, and presentation communication ski...