Customer Support Specialist (German Speaker)

At Webfleet we are looking for a full time Customer Support Specialist with passion for technology. With this position you will work in a dynamic team of 12 colleagues dedicated to Central region (DACH/Nordics) at our office in Barcelona and you will report to the Regional Team Leader.

What you’ll be doing:

• Provide product information and effective technical and administration support through multiple channels (phone and email);
• Provide customers with a personalized experience, effectively solving their issues and inquiries, whilst keeping customer satisfaction at the core of every decision and behavior;
• Proactively manage customer expectations;
• Constantly update our CRM system (SalesForce) with all relevant information collected during customer service activities;
• Liaise with peers as well as cross-departmentally to provide complete and thoroughly researched answers for the customers.

Who ar...