Customer Support Specialist - Freelance AI Trainer

Please submit your CV in English and indicate your level of English proficiency.

Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems.

Participation is project-based, not permanent employment.

What This Opportunity Involves

• Design and evaluate fee inquiry and statement clarification scenarios — verifying that fee amounts match disclosed schedules and distinguishing descriptor-mapping questions from real fraud claims.
• Create autopay and payment setup scenarios with deliberate traps: incorrect payee, insufficient‑funds policy, wrong draft date, or missing confirmation steps.
• Build card replacement and fraud claim scenarios testing card‑block urgency, fraud‑signal recognition, intake information capture, and clean handoff to the disputes team.
• Author account closure scenarios testing retention‑offer eligibility logi...