Found Description
Launch your tech career as a Customer Support Specialist with Clio in Burnaby, Canada. Engage with legal professionals and help deliver exceptional customer experiences while becoming a product expert.
Clio is inviting driven individuals to join our Customer Support Team in Burnaby. This role focuses on supporting legal clients with cutting-edge AI technology and enhancing their interactions. You will gain product knowledge, resolve technical issues, and educate clients to leverage Clio’s features effectively.
Key Responsibilities
- Manage inbound support requests via phone, chat, and email
- Diagnose and resolve product issues with expertise
- Advise customers on using Clio efficiently
- Connect clients with additional products when suitable
- Gather customer feedback for product improvement
Requirements
- Bachelor’s degree or relevant diploma in progress or recent graduate
- Robust communicat...
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