Customer Support Specialist - Accounting ES

Customer Support Specialist - Accounting (ES)

As part of Shine’s Customer Support team, you will be the trusted point of contact for our accounting and tax software customers, ensuring they receive timely, accurate, and high‑quality support.

Role Responsibilities

• Deliver an exceptional support experience across every customer interaction.
• Partner closely with Product, Engineering, and other internal teams to improve our solutions.
• Turn customer feedback into actionable product improvements.
• Help customers adopt and maximize the value of our tax and accounting software.
• Contribute to customer satisfaction, retention, and long‑term success.
• Provide functional support and resolve customer inquiries related to our software solutions.
• Assist accounting firms, professional practices, and businesses with tax, accounting, and administrative processes.
• Guide customers on accounting entr...